Return & Refund Policy

Overview

Thank you for shopping with Once Upon a Onesie! We take pride in creating custom-made onesies tailored just for you. We want you to be satisfied with your purchase, so here’s our return and refund policy:

Returns

  • To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
  • Due to the custom nature of our products, we can only accept returns for items that are defective or damaged upon arrival.
  • Gift cards are non-returnable.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us directly.

Refunds

  • Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
  • Due to the custom nature of our products, approval or rejection of your refund is at our discretion.

How to Contact Us

We appreciate your understanding and thank you for supporting our small business!